Publication Scheme

Who do we work with?

We work with services throughout the boroughs of Windsor, Maidenhead and Wokingham and beyond. The publication schemes for both these boroughs can be found by clicking on the following links: The Royal Borough of Windsor and Maidenhead and Wokingham Borough Council

Contact details

The contact details for our head office are available in the Contact Us section of this site.

The section on how we spend our money contains lots of information including what we've spent in the last financial year and our planned expenditure for the next financial year. A copy of our annual report will be coming shortly.

Statement of accounts

Optalis Accounts and recent information, held at Companies' House

Optalis Director's Information:

Strategy and performance information including plans, assessments, inspections and reviews.

Strategies, plans and policies

Our website contains details of our continuous improvement, corporate strategy and priorities which will be detailed further in our Annual Report.

Performance and statistics

Our vision mission and values are displayed here too. The Care Quality Commission (CQC) is responsible for rating the quality of care within every care provider across England. CQC ratings for Optalis are covered in the next section.

There are nine Optalis regulated services providing care and support to adults, including those with mental health needs, dementia, elderly persons and other health, physical or neurological conditions. The regulators the Care Quality Commission (CQC), inspect these services.

Nine Optalis CQC regulated Services:

  • 9 Allenby Road Respite
  • Independent Living Service (Maidenhead)
  • Independent Living Service (Wokingham)
  • Extra Care Berkshire
  • 5 Winston Court
  • 16 Homeside Close
  • STS&R
  • Suffolk Lodge

To see the CQC inspection ratings please visit the services page.

Current written protocols for delivering our functions and responsibilities:

Policies and procedures relating to staff

This section provides details of all human resources-related information within the organisation. We provide a full range of professional HR services on employment issues to all Optalis staff. This includes advice on recruitment, appraisals, and terms and conditions of services. If you have any queries about current policies please contact the HR team at Trinity Court on 0118 977 8600. Soon this page will have current policies added to it.

You can find out about giving your feedback here.

This information is available on our Freedom of Information pages.

Information held in registers required by law and other lists and registers

For this information please refer to the Wokingham Borough Council and the Royal Borough of Windsor and Maidenhead websites.

Optalis provide adult social care across Wokingham, Windsor and Maidenhead. For further details on our statutory services, CQC Registered Services and other services please refer to the Care and Support Services section of the website. 

For our latest news please follow us on our social media pages, links can be found at the bottom of our site's page.

The Freedom of Information Act was passed to ensure public authorities publish certain information about their activities and means that members of the public are able to request information from public authorities

The Freedom of Information Act 2000

Optalis must comply with the Freedom of Information Act because from 1st September 2013 the definition of public authorities was extended to include companies wholly owned by councils. The Act places 2 main responsibilities on public authorities:

  • To produce a publication scheme
  • To provide a general right of access to all types of recorded information which it holds (subject to certain exempt categories of information)

Since July 2018 Optalis has dealt with requests to do with Adult Social Care, including its provision and costs (prior to this date the Royal Borough of Windsor and Maidenhead dealt with the FOI’s)


On receipt of a written request for recorded information, the requester must be notified whether the authority holds that information and if so must be supplied with that information, if possible, in the manner requested.

The organisation must respond promptly to a request and within 20 working days. If an exemption is applied the applicant must be informed and the reason explained.

Making a Request

If you wish to make a Freedom of Information Act request then you can do so by emailing the Freedom of Information Team.

What happens next?

  • We'll acknowledge the request within 3 working days
  • We'll respond to requests within 20 working days

How much does it cost?

  • It is free to make a request
  • In some circumstances, we may charge for photocopies of documents

Please note that a request for personal information on yourself is regulated by the Data Protection Act 2018; for this, you will need to make a Subject Access Request. This can be done by a verbal request, phone, letter or email.

We are able to refuse requests when they are manifestly unfounded or excessive. We can also charge a reasonable fee in these exceptional circumstances; otherwise, there is no fee involved. For more information please contact our Data Subject Access Request Team

Optalis have only started recording stats and responding to the FOI requests when we merged with The Royal Borough of Windsor and Maidenhead and Windsor in July 2018.

For further information about our FOI statistics please contact the team at

The Company maintains policies on information security, retention of records, disposal and archiving of documents and data protection. Please contact us to see the current retention policy.

The Environmental Information Regulations 2004 give the public similar rights to those in the Freedom of Information Act 2000 when requesting environmental information. To make a request please contact the Royal Borough of Windsor and Maidenhead