Publication Scheme
Transparency and Our Publication Scheme
Who are we and what do we do?
We are a Local Authority Trading Company (LATC) launched in June 2011. We are wholly-owned by Wokingham Borough Council and the Royal Borough of Windsor and Maidenhead.
Optalis provides employment, learning, leisure and care support services to older people, people with mental health needs and adults with a disability in the community and at home.
Further information about how Optalis is structured and the support we offer is available in the Care and Support Services section of this website.
Legislation that governs our work
Optalis carry out its duties in accordance with the Care Act 2014 which encourages caregivers to take a person-centred approach when safeguarding vulnerable adults.
Optalis adheres in practice with the Mental Capacity Act 2005 which provides a statutory framework to empower and protect vulnerable people who are not able to make their own decisions.
Gender Gap Report for Optalis
Workforce information is included in our Annual Report – A copy of our annual report can be access via Companies' House
Optalis Director's Information: Companies House - List of Directors
Slavery and Human Trafficking Statement
Job Vacancies
Our current job vacancies can be found on our Jobs Homepage.
Privacy Notice: what happens to the information you give us
Contact Details:
The contact details for our head office are available in the Contact Us section of this site.
Who do we work with?
We work with services throughout the boroughs of Windsor, Maidenhead and Wokingham and beyond. The publication schemes for both these boroughs can be found by clicking on the following links: The Royal Borough of Windsor and Maidenhead and Wokingham Borough Council
A copy of our annual report and financial statement can be accessed via Companies' House
Income and Expenditure can be found within Companies House.
Salary ranges are included in our Annual report and accounts.
Financial audit reports - The auditors write an audit report that is included within the annual accounts.
Pay and grading structure (this is senior staff with a basic annual salary of at least £58,200, any less staff’s pay should be identified by salary range) Directors remuneration is shown within the accounts.
Procurement and tender procedures and reports - We currently don’t have any.
Our website contains details of our continuous development, corporate strategy and priorities.
Our vision mission and values are detailed within our approach:
- Customer Service
- Respect
- Transparency and Integrity
- Communication
- Continuous Development
- Enjoyable and Rewarding
We place emphasis on the satisfaction of our customers and colleagues that creates an environment which offers the opportunity for personal and professional growth.
Corporate Plan/Strategy and Annual Report
Please refer to our Annual Report at Companies' House
Our strategic plan is in line with our local authority partner plans, and the elements covering social care.
Performance and statistics
The Care Quality Commission (CQC) is responsible for evaluating and rating the quality of care within every care provider across England. Internally, Optalis have a robust framework in which to monitor, audit and review our levels of compliance and quality across all of our services and practices to ensure and assure safe levels of care.
Optalis' regulated services provide care and support to adults, including those with mental health needs, dementia, elderly persons and other health, physical or neurological conditions. The regulators, the Care Quality Commission (CQC), inspect these services.
Optalis CQC regulated Services:
- 9 Allenby Road Respite
- Loddon Court
- Independent Living Service (Maidenhead)
- Independent Living Service (Windsor, Ascot and Maidenhead)
- Extra Care Berkshire
- Lady Elizabeth House Extra Care Service
- 5 Winston Court
- 16 Homeside Close
- Supporting People Service (START and Independent Living Service (Wokingham))
- STS&R
- Suffolk Lodge
- Bluebell House
To see the CQC inspection ratings please visit the services page.
Our policies and procedures are underpinned by and developed in line with national, regulatory and legislative guidance; enabling best practice, ensuring the care and safety of our customers and staff alike:
Our Service Model and Framework.
If you have any queries about current policies regarding HR please contact the HR team at Trinity Court on 0118 977 8600.
Soon this page will have the core current policies added to it.
Data Governance Policies:
The company's immediate ‘parent’ is Optalis Holdings Limited, incorporated in England and Wales. This cohort is made up of the shareholder partners; Wokingham Borough Council and the Royal Borough of Windsor and Maidenhead Council.
The Leadership teams within each provide both steer and collaboration in ensuring Optalis can maintain its duty of care, safe services and financial stability.
Board Papers and minutes can be accessed via Companies' House
The Company maintains policies on information security, retention of records, disposal and archiving of documents and data protection.
This is our current "Records and Retention Policy"
For a copy of our Record of Processing Activities (ROPA) please contact us.
Information held in registers required by law and other lists and registers
For this information please refer to the Wokingham Borough Council and the Royal Borough of Windsor and Maidenhead websites.
Optalis provide adult social care across Wokingham, Windsor and Maidenhead. For further details on our CQC Registered Services and other services please refer to the Care and Support Services section of the website.
- For information on how to give us compliments or complain about our services please call: 0118 977 8600
- Email: complaintsandcompliments@optalis.org
News and press releases: For our latest news please follow us on our social media pages, links can be found at the bottom of our site's page.
Optalis must comply with the Freedom of Information Act because from 1st September 2013 the definition of public authorities was extended to include companies wholly owned by councils.
Please refer to our Freedom of information page for more details.
Please note that a request for personal information on yourself is regulated by the Data Protection Act 2018; for this, you will need to make a Subject Access Request. This can be done by a verbal request, phone, letter or email.
For more information please contact our Data Subject Access Request Team
The Environmental Information Regulations 2004 give the public similar rights to those in the Freedom of Information Act 2000 when requesting environmental information. To make a request please contact the Royal Borough of Windsor and Maidenhead.