The Freedom of Information Act 2000 provides public access to information held by public authorities, including Optalis. Public authorities are obliged to publish information about their activities; and members of the public are entitled to request information from public authorities. Recorded information includes printed documents, computer files, letters, emails, photographs, and sound or video recordings.
The Act does not give people access to their own personal data (information about themselves) such as their health records or credit reference file. A subject access request under the Data Protection Act is needed to obtain this, and can do so by contacting our Data Subject Access Request Team via subjectaccessrequest@optalis.org. For FOI requests, please contact FOIrequests@Optalis.org.