Our Customer Care Commitment:
- We will treat you fairly and with respect. We will always be courteous and friendly in our approach.
- When you contact us by phone we will tell you who you are speaking to.
- We will make sure you understand our time-scales for dealing with an enquiry and we will keep you informed of progress.
- We will treat people equally regardless of their gender, age, disability, sexual orientation or religious beliefs.
- We will listen and give you our full attention. We will help you if you have a complaint/comment or compliment.
- We will have a helpful attitude and ‘go the extra mile’ to ensure your query is resolved. We aim to exceed your expectations.