Supported Employment Service achieves Support with Confidence accreditation for 3rd year running
04 March 2016
Our Supported Employment Service achieves Support with Confidence accreditation for the 3rd year in a row!
Support with Confidence (SWC) is a joint initiative between local authorities’ Trading Standards and Adult Social Care Services which makes checks on:
- each applicant’s background
- their qualifications and experience
- their level of customer service, and;
- their compliance with legal standards.
This allows SWC to provide a pre-approved list of businesses and individuals which serves to reassure members of the public who wish to buy a care and support service (for example, a Personal Assistant); either for themselves or a loved one, that the service they buy will be safely delivered.
During the assessment process, SES’ management team successfully demonstrated the level of qualityand processes already in place within the service. In addition, it was proven that service staff had been trained in safeguarding vulnerable adults, had the correct DBS checks in place, practiced enhanced customer care, and equality and diversity. Lastly, it was shown that SES had a robust Quality Assurance Policy, which enabled clients to give feedback.
Donna Morgans, Service manager for SES, said: “We pride ourselves in providing a quality, customer focused and effective Supported Employment Service. Achieving this award and being awarded SWC accreditation for the third year in a row highlights the constant hard work and demonstrates the excellence that the service provides. SES couldn’t achieve this alone; SES received independent references from partners such as Thames Valley Police, the Community Mental Health Team, and private companies; as well as several individual customers whom we have helped over the years.”
Co-production at its best!
The Action 4 All Partnership Board in Wokingham, which supports people with autism and their families, have received a £500 donation from the Rotary Club of Wokingham to embark on a new way of sharing information online.