Orchard House receives full compliance rating from CQC

Optalis is delighted to announce it has received full compliance for its Orchard House care home following an inspection with the industry regulator, Care Quality Commission.

This follows an intensive period of quality improvement - we introduced our own Quality Assurance system, a clear improvement plan that informed our pathway, and a clear training programme for all staff (matched to the needs of the staff and the residents).

Highlights from the report:

“Staff had all attended training on person-centred care and dignity & privacy. This meant they were better equipped to meet people's individual needs appropriately.”

“Risk assessments had all been re-written in the provider's new format. They contained good detail about identified risks and how they should be addressed for the individual. They were written in a positive, enabling format to maximise people's opportunities, rather than limiting them”

“We also saw a thank you letter from a parent about the way a person's transition to another service had been managed and supported by the team. We saw another email from a relative, praising the way the staff maintained communication with them”

Anne Lawn, Business Area Manager for Accommodation-Based Services said: "The journey we have taken to get to this point has involved a lot of hard work and commitment from the team; we have worked to ensure that staff are given the training and support they needed to bring about the changes for those we support. Residents lives have changed, they are enjoying more opportunities to pursue their interests and try out new experiences.

"We are still on the journey towards excellence, and the team continue to work in a cycle of continuous improvement. We are very proud of the teams’ achievements and recognise they are our most valuable resource and will continue to help each person develop their skills, knowledge and abilities."

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