Listening to People at Loddon Court Short Breaks

Families and the people we support recently joined our People Forum to talk about Loddon Court Short Breaks.

The meeting was an opportunity to hear updates about the service, share feedback and discuss what is working well and where improvements could be made. It is part of our commitment to involving people in decisions and making sure their views are heard.

We were pleased to receive lots of positive feedback. People told us they value the flexibility of the service, the support provided by the team and the fact that people look forward to their stays at Loddon Court. The delicious home cooked meals were also a firm favourite.

One family shared how staff have taken the time to understand their son's needs and adapt their support, which has had a positive impact on his experience.

People also suggested a few areas for improvement, including providing more notice of upcoming stays and making sure people's personal belongings are well looked after. The feedback shared will help us continue to improve the service.

Jay who stays at Loddon Court and helped support the meeting said:

“We met to discuss what goes well in Loddon Court and make sure people have a voice. The reason it is important is because we discuss improving Loddon Court. It was well attended and supported by Loddon Court staff. We wrote all of our ideas on post its, and there was a lot more positive comments, than negative. The meeting went very well indeed.”

The People Forum will take place every six months, giving families and the people we support regular opportunities to influence their service.