Good teams start with…teamwork, and a commitment to supporting each other.

Our 'Good Teams Start With...' series continues. We’re sharing real stories that show what makes Optalis a great place to work — from teamwork and support to inclusivity and trust.

A positive workplace culture is built on strong leadership, teamwork, and a commitment to supporting each other. At Optalis, these values are at the heart of everything we do. Joanna, Deputy Manager at Lady Elizabeth House, shares how the supportive environment at Optalis has played a crucial role in her success.

“Working for Optalis has been the best step in my career,” Joanna reflects. “The culture here is truly supportive, and that makes all the difference. I really value the appraisal process, as these can help to plan your year ahead and what is expected of you.” 

Having a manager who is invested in her development has been invaluable. 

“My manager is always there to offer guidance and encouragement. And if she’s not around, I know I can ask the Head of Service for advice—there’s always someone willing to listen and help.”

This strong sense of support isn’t just about leadership—it extends across the entire team. “There’s a real feeling of collaboration here. Whether it’s sharing knowledge, problem-solving together, or just offering reassurance on a tough day, my colleagues are always there. And it’s not just within my immediate team—the Independent Living Service team are all really friendly and helpful. We always know that we can pop down the corridor and find a friendly, supportive face.”