Making a Complaint

An easy guide on how to tell us you are not happy, using simple words and pictures

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Talk to us if you are unhappy about your care and support. We promise to:

- Make it easy for you to share your views

- Treat you fairly

- Respond to you quickly

- Do our best to help you get the result you want

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You can make a complaint if:

- There are people making you feel unhappy.

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- If you think a staff member has broken the rules.

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We might ask you to give us some more information on your complaint.

Listen medium

We will listen to everything that you tell us.

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We will then tell you what we have done or are going to do to as a result of what you have told us.

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If you are unhappy and would like to make a complaint you can talk to a member of staff or ask to speak to the manager of the service and tell them about it.

Or...

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If you live in Wokingham and would like to make a complaint you can do it by

calling us on 0118 977 8600

or

emailing us on complaintsandcompliments@optalis.org

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If you live in the Windsor or Maidenhead area and want to make a complaint, you can

call 01628 683 857

or

email complaintsandcompliments@rbwm.gov.uk