Making a Complaint
An easy guide on how to tell us you are not happy, using simple words and pictures
![Complaints Policy 600x600](https://d31fcwrjq2s6z0.cloudfront.net/images/_spotlightSquare/Complaints_Policy_600x600_2021-02-16-135724.png)
Talk to us if you are unhappy about your care and support. We promise to:
- Make it easy for you to share your views
- Treat you fairly
- Respond to you quickly
- Do our best to help you get the result you want
![Gang Girls 1 medium](https://d31fcwrjq2s6z0.cloudfront.net/images/Easy-Read/_spotlightSquare/Gang-Girls-1_medium.png)
You can make a complaint if:
- There are people making you feel unhappy.
![Tell Off Supporter Jay Norbert medium](https://d31fcwrjq2s6z0.cloudfront.net/images/Easy-Read/_spotlightSquare/Tell-Off-Supporter-Jay-Norbert_medium.png)
- If you think a staff member has broken the rules.
![Park Quiet Time 4 medium](https://d31fcwrjq2s6z0.cloudfront.net/images/Easy-Read/_spotlightSquare/Park-Quiet-Time-4_medium.png)
We might ask you to give us some more information on your complaint.
![Listen medium](https://d31fcwrjq2s6z0.cloudfront.net/images/Easy-Read/_spotlightSquare/Listen_medium.png)
We will listen to everything that you tell us.
![Improve medium](https://d31fcwrjq2s6z0.cloudfront.net/images/Easy-Read/_spotlightSquare/Improve_medium.png)
We will then tell you what we have done or are going to do to as a result of what you have told us.
![Walker Sally Meet Table 600x600](https://d31fcwrjq2s6z0.cloudfront.net/images/Easy-Read/_spotlightSquare/Walker-Sally-Meet-Table_600x600.png)
If you are unhappy and would like to make a complaint you can talk to a member of staff or ask to speak to the manager of the service and tell them about it.
Or...
![Phone 1 Upset](https://d31fcwrjq2s6z0.cloudfront.net/images/Easy-Read/_spotlightSquare/Phone-1-Upset.png)
If you are unhappy with the care and support we provide to you
call us on 0118 977 8600
or
email us on complaintsandcompliments@optalis.org
![James 6 medium](https://d31fcwrjq2s6z0.cloudfront.net/images/Easy-Read/_spotlightSquare/James-6_medium.png)