Dignity and Inclusion Network

This easy guide talks about how we work to make sure that people are treated with dignity and respect

Respect 1

Optalis wants everyone to be treated dignity and respect 

We want to make sure that everyone has the same chances to use our services.

Dignity Champions help make sure people are treated well. They celebrate how different everyone is. They believe everyone should be treated with respect and fairness.

Plan Together 1

Our Dignity Champions help us to:

Talk about dignity, equality and respect

Look for ways to improve the way we work

Learn from each other

Celebrate each other

Care Provider New 1

We have over 30 Dignity Champions working in our services.

The Champions meet at the Dignity and Inclusion Network.

The Network is a place the Champions can support each other, share ideas and make plans.

Dignity council

Optalis has agreed to follow the Ten Dignity Dos. This means we will make sure:

 

Have a zero tolerance of all forms of abuse

1. You feel safe and know who to speak to if you have worries or concerns 

Support people with the same respect you would want for yourself or a member of your family

2. You are treated with kindness and respect 

Treat each person as an individual by offering a personalised service

3. You are treated as an individual with support that works for you

Help people maintain choice and control

4. You are supported to make choices and do things for yourself

Listen and support people to express their needs and wants

5.You are listened to and asked what you want and need

Respect peoples right to privacy

6. Your privacy is respected

Ensure people feel able to complain without fear of retribution

7. You can complain or speak up if something is wrong

Engage with family members and carers as care partners

8. Your family, friends and carers are involved in your support in the way you choose 

Assist people to maintain confidence and positive self esteem

9. You are supported to feel good about yourself and to be confident 

Act to alleviate peoples loneliness and isolation

10. You get help to feel less lonely and join activities