Accessible Information Standard
Getting information that you can understand from health and social care services
There is a law for health and social care services.
The law says we have to communicate with you in a way you can understand.
The law is called the Accessible Information Standard.
The Accessible Information Standard says health and care services must:
1. Find out what your communication or information needs are
2. Record these needs in a clear way. This can be done on a computer or on paper.
3. Make sure that your communication and information needs stand out in your records.
4. Make sure the right people know what support you need.
5. Make sure you get information that you can use and understand.
When you get a service from Optalis we will:
1. Ask you what support you need
We will ask you when you join our service.
We will also ask you at your review meeting.
We want to know what will help you to communicate better with your support team and other people in your life.
2. We will record what support you need
We will write this in your
- Care and support plan
- Communication passport
- Computer record
3. We will make sure the right people know what support you need
Everyone who supports you will be able to see how to best to help you communicate and how to give you information in a way you can understand.
4. We will share information about your communication needs.
When sharing other information about you, we will include how best to support your information and communication needs.
5. We will make sure you get information that you can use and understand.
For example, information in easy read or large print