Bluebell House Key information

Key facts summary

Number of rooms: 50 bedroom

Home manager: Ruth Sohail

Regulation: We are registered and regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. Our current rating is Inadequate (February 2023).

Care types: We provide residential, dementia, nursing, nursing dementia, respite and end of life care.

Staffing: The home is run by a home manager who is supported by a leadership team, comprising leads in care, maintenance, housekeeping, catering and activities. We regularly review staffing levels and adapt them to resident needs. We use a dependency tool to help us make informed decisions about how many staff we need each day, based on the number and needs of residents. Our home manager can provide further information about staffing arrangements if required.

Funding options

We accept direct enquiries from people who are looking for nursing care and support. We are always happy to support with social worker referrals, hospital or GP referrals, district nurse referrals and community referrals. You may be advised about our service through a social worker or hospital.

To find out more about our home or to check current available places please contact the Home Manager on 01189 770 233. If we have availability and are able to meet your needs, we will discuss your support preferences. You will need to provide a copy of your latest Social Care and/or NHS documents.

If a place can be offered, we will support you to complete any necessary application forms and financial assessments. Top-up fees can be arranged directly with you and your family.

Trial period: Your first 28 days is considered a trial period, during which either you or we can end the contract after 7 days of serving written notice on the other. We will only end the contract during the trial period if we are unable to meet your needs or because of behavioural issues.

Requirements on admission for self-funders

To confirm your admission, we will ask you to provide details of your plans to fund your residency for a minimum of two years. If you are unable to show that you can meet this minimum funding period, we may not be able to proceed with your admission, unless someone is able to act as your guarantor.

We request a direct debit mandate to be set in place at the commencement of your residency. You will also be required to pay:

Weekly fees

Residential care from: £1,350

Nursing care from: £1,450

Nursing dementia care from: £1,550

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

  • All care and support including a monthly review of care plans
  • Meals, snacks and drinks freshly prepared every day by our chef
  • Access to landscaped gardens
  • Activities programme
  • All utilities and other accommodation costs
  • Housekeeping and laundry services
  • WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Personal purchases such as fresh flowers for personal rooms, stationary, newspapers and magazines, confectionery, alcoholic beverages, particular snacks, and toiletries are not included in the weekly fee.

Should you require an escort to hospital appointments we will support this, subject to staff availability, and may apply an agreed hourly charge for this service. 

Funding status changes

If during your stay your funding status changes, we will do all we can to continue to accommodate you in the home, but we can only guarantee continued residency if the new funding meets our fee levels. Otherwise we may end your residency with us or require you to move to a less expensive room if one is available.

Changes in fees

Fees will be increased annually and implemented on the 1st April each year based on external and market factors.
There may be fee changes if you ask to upgrade your room, or if, upon assessment, your care needs have changed materially, in which case we will discuss any changes to fees with you as early as possible. Fees may also be increased in the event of significant unpredictable cost increases driven by factors such as exceptional economic shifts, unpredictable changes to employment costs, new or updated legislation or sector regulation, and unpredictable increased supplier costs. Should this occur, we will give you 12 weeks’ notice of any exceptional changes to your fee level.

Contents insurance

Your room comes fully furnished, although you are welcome to bring your own small items of furniture. We are unable to accept responsibility for items that are lost or damaged, so please arrange suitable contents insurance for any items you bring with you. We would also recommend creating an inventory list for these belongings.

Safe admissions

We strongly recommend that every new resident who joins us has been vaccinated against COVID-19. We believe vaccinations provide an important level of protection to you, other residents and our colleagues.