Physical Disabilities and Older People's Service
Our team provides advice, and support to older people, people with physical disabilities and their carers in line with the Care Act 2014
“Thank you so much for your kindness and care you gave me when you visited me. True to your word, you listened and helped me.”
Our teams use an approach called ‘Each Step Together’. This approach aims to support independent lives, and reduce the need for dependence on formal services. It is based on the following principles:
We will focus on the strengths and abilities of each individual to support the highest level of independence possible.
We will do as much as possible, as quickly as possible, for your and our benefit.
We will work with families, carers and their wider community networks, not just individuals, in order to find the solutions they are looking for.
We will stick with you until we find a solution that works.
We believe in support that reduces dependency.
We will not plan long-term with you when you are in crisis.
We are here to work with you, rather than to do to or for you.
We recognise that life is always changing and we will seek to build flexibility into support plans to reflect changing needs.
Our first offer to you is expertise, knowledge and experience.
We will advise how to keep yourself safe and agree how any risks can be minimised.
When it comes to on-going care and support needs, our team will guide you through each step of the process below:
An assessment means we meet you and talk about your situation. We'll ask you some questions about your wellbeing and how you're managing in your daily life, to determine if you have needs for care and support. Anyone over the age of 18 who asks for a social care needs assessment has the right to have one.
While we assess you, we will consider whether a referral for Continuing Healthcare (CHC) assessment is required. CHC funding is usually provided to people who are assessed as having a primary health need. We will provide you with more detail about this if relevant to you.
If you find it very difficult understanding the process or telling us what you want and you don’t have anyone else who can help you, we can arrange for an independent advocate to assist. Please discuss this with us before the assessment, so we can make suitable arrangements.
The eligibility decision-making process involves the consideration of the following:
1. Whether your needs for care and support arise from certain physical or mental conditions
2. As a result, you are unable to achieve at least 2 of the following:
- Feed yourself
- Maintain personal hygiene (keeping clean)
- Manage toilet needs
- Be appropriately clothed
- Stay safe in your own home
- Manage the housework in your home
- See and keep in touch with friends and family and meet new friends
- Work, volunteer or do education and training you may need
- Make use of necessary facilities or services in the local community including public transport, and recreational facilities or services
- Carry out any caring responsibilities you have for a child
3. Consequently, there is a significant impact on your wellbeing
If you are eligible for ongoing care and support services, we will work with you to agree on what kind of care and support you need. We will also work out the amount of money needed for your care and support needs to be met. This is called a personal budget.
We will work closely with you and our health partners to ensure that you receive an integrated package of care and support that meets your needs.
Our Care Placement Coordinators will look at the whole of the market to help find the most suitable provider for you and your situation.
If we can't help you because your assessment shows you're not eligible for social care support, we will always tell you about other organisations that could help you.
We will arrange a financial assessment to decide whether or not you will have to pay for your care and support. How much you pay depends on your income and outgoings. The assessment will also take into account how much savings you have. This will also be affected by whether you receive a continuing health care package.
If you have more than £23,250 in savings and capital, or more than £46,500 if you are assessed as a couple, you will have to pay the full cost of any support you require. You can still ask for an assessment of your care needs but you will not qualify for any funded support.
If your savings and capital drop below £23,250, then you would be expected to pay a contribution for your services.
Your personal budget is made up of the contribution you are assessed to pay along with any top up from the council, if your assessed contribution is unable to meet your needs.
If you receive support from us, we will keep in touch to make sure things are working well. This is called a review. A review happens at least once a year unless your circumstances change or you feel things are not working.
It may be necessary to do a new assessment to find out what has changed.
You can involve your support networks to help share your experiences and wishes.