Our Dignity and Inclusion Network

Optalis is committed to providing dignity, equality and inclusion in the care and support provided to everyone with whom we work. We celebrate and embrace the diversity of the people we support and our colleagues. Dignity champions are present across our services to assist our teams and services in providing dignity in care, acting in an inclusive, respectful manner, and celebrating diversity.

A Dignity Champion is someone who firmly believes that being treated with dignity and equality is a fundamental human right, not an optional extra.

Our dignity champion helps us to:

  • Promote customer dignity, equality and respect in our everyday practice
  • Focus on improving the way that services are delivered
  • Create a positive culture in our services
  • Improve the experiences of all those we work with

At Optalis we have over 30 people who have signed up to be Dignity Champions so far, all pledging to challenge poor care, act as good role models, and educate and inform all those working in our services to make small changes that can have a big impact.

Optalis has signed up to the ten dignity do’s to help us embrace and embed equality and dignity:

  1. Have a zero-tolerance of all forms of abuse
  2. Support people with the same respect you would want for yourself or a member of your family
  3. Treat each person as an individual by offering a personalised service
  4. Enable people to maintain the maximum possible level of independence, choice and control
  5. Listen and support people to express their needs and wants
  6. Respect people's right to privacy
  7. Ensure people feel able to complain without fear of retribution
  8. Engage with family members and carers as care partners
  9. Assist people to maintain confidence and positive self-esteem
  10. Act to alleviate people's loneliness and isolation