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Optalis’ part in shifting the centre of gravity in Social Care

Thursday 22 November 2018

Optalis welcomes the publication of the ‘Shifting the Centre of Gravity: Making place-based, person-centred health and care a reality’ report published last week (Nov 14th) by a coalition of organisations including the Local Government Association (LGA), the Association of Directors of Adult Social Services (ADASS), the NHS Confederation and NHS Providers.

The theme of the report was to look at progress made since the 2016 report ‘Stepping up to the place’ that focused on delivering outcomes that matter to people through place-based, person-centred care.

The delivery of care in or close to people’s homes in the community and enabling them to “lead healthier, more independent and fulfilled lives” is something close to Optalis’ heart.  Optalis is proud of the Extra Care, Homecare and short-term rehabilitation, support and re-ablement services it offers across Berkshire and Oxfordshire all aimed at keeping people in their own homes for longer.

In terms of delivering a more person-centred approach the Optalis Statutory services team in the Royal Borough of Windsor and Maidenhead (RBWM) has adopted the Each Step Together process (also known as the Three Conversations Model).  The approach is focused on working WITH people, not TO or FOR people. 

Embracing this model has delivered a number of benefits ranging from improvements in process performance (over 90% of support plans completed on time – up from about 68% in the previous period), through  improved engagement with partner organisations  (including CCGs and various Partnership Boards) to receiving great feedback from appreciative residents.

Don’t just take our word for it: One customer said, “Thank you for advising us on the way to make our house safer for two geriatrics who still get around!”

The Three Conversation Model has proved so successful in RBWM that Optalis is investigating the possibility of rolling out the Each Step Together process in appropriate services delivered across Wokingham Borough Council.

You can read the report here

For more information, please email Optalis CEO Martin Farrow (martin.farrow@optalis.org).

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