Optalis - Choices for living

Optalis Governance and Quality Vision

"Leading adult governance in Optalis to provide high quality, sustainable services."

Optalis is committed to delivering high quality, sustainable services to our customers. We achieve this through clear policies and by following the ‘Governance and Quality Framework’ to Plan, Do, Check, Act. To develop our culture of continuous improvement the Governance and Quality Assurance team provide information and guidance to inform best practice.

Roles and responsibilities

The Adult Governance and Quality Assurance team work closely with service managers to deliver a consistent standard of care to our customers.

The Governance and Quality Assurance team combine a number of functions relating to Management Information, Performance Monitoring and Reporting, Strategic Safeguarding, Deprivation of Liberty Safeguards, Quality Monitoring for Internal and External Services, Project Management and Business Support to offer assurance, direction and guidance to the wider statutory teams and functions across the Optalis Services.

Culture and Governance are integrated and ultimately drive one another to ensure we are doing the right things, the right way, for the right reason.

We work for continual quality improvement using the Baseline Quality Principles (as CQC do in their KLOES or Domains) and develop the frameworks to support successful delivery. The image below further explains our approach to quality improvement and assurance. 

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