Corporate Social Responsibility Policy
The purpose of this policy is to deliver a sustainable future and enhance the communities in which we operate across our care and support environments.
We work in partnership with our stakeholders to make a positive difference by collaboratively developing innovative solutions, providing continuous education and development, and actively engaging with our local communities.
To be recognised as the care partner of choice that delivers sustainably, we embed the pillars of sustainability for our commissioners and our customers, and our social value principles, into everything we do.
2. What is CSR?
Optalis’ CSR company policy outlines efforts to give back to the world as it gives to us.
This policy applies to Optalis and its and its subsidiaries, and may also refer to suppliers and partners.
4. Policy elements
Optalis wants to be a responsible business that meets the highest standards and professionalism. Optalis’ CSR falls under three categories; compliance, proactiveness and quality. Corporate Social Responsibility Policy
Compliance refers to our company’s commitment to legality and willingness to observe community values.
Proactiveness is taking the initiative to promote human rights, help communities and protect our natural environment.
Quality refers to ensuring and assuring service delivery and engagement is of high standard, and considers the impact to both human rights and environmental impact.
5. Legality - Optalis (including staff and shareholders) will:
Respect and ensure compliance with all statutes as they apply to staff customers and the public in general.
Honour its internal policies
Ensure that all business operations are legitimate
Keep every partnership and collaboration open and transparent
Optalis expects staff and shareholders to
6. Business ethics
Optalis always conducts business with integrity and respect to human rights. We continue to promote:
Safety and fair dealing
Response toward the consumer (customer, stakeholder, etc.)
Anti-bribery and anti-corruption practices
Integrity and respect of rights by all staff and shareholders.
7. Examples of Corporate Social Responsibility
Sustainability brings together the three pillars of environmental, social and economic dimensions of society and how we should interact with those dimensions to deliver impact that leads to the creation of a sustainable future.
Optalis is fully committed to ensuring that its operations meet the needs of the present without compromising the ability of future generations to meet their own needs.
To achieve sustainability we need to have zero impact, zero incidents and a beneficial effect on the world. This journey towards sustainability involves measuring, monitoring and assessing our operations to achieve continual improvement aligned with SMART targets, whilst meeting our legislative requirements, objectives and targets. Corporate Social Responsibility Policy
The following commitments have been adopted by Optalis to achieve the highest level of sustainability and social value benefit.
8. Human Rights
Optalis has a statutory responsibility to uphold human rights. We are a committed equal opportunities employer and will abide by all fair labour practices. We will ensure that our activities do not directly or indirectly violate human rights in any country (e.g. forced labour). For further explanation on how human rights are protected, please refer to the Optalis Equal Opportunities policy, found here.
9. Modern Day Slavery
Working with its local authority partners, Optalis aims to act fairly, ethically and openly in everything that we do. We are committed to carrying out our business responsibly, and this includes ensuring that our statutory responsibility, under The Care Act 2014 (Sect 42) with regard to slavery and human trafficking are not taking place in any part of our business or supply chain. The requirements of the Modern Slavery Act 2015 (the "Act") aim to work towards eradicating modern slavery in commercial organisations with business operations in the UK. Optalis will ensure that it complies with this statutory responsibility; please see the Optalis Equal Opportunities and Diversity policy.
10. International Terrorism and Domestic Extremism
10.1 Disclosures regarding staff who display or espouse values contrary to the accepted British values of the rule of law, democracy, individual liberty and respect and tolerance, should follow the process of recording and reporting to their line manager or immediately to the police if this is not possible. Extremism is defined as:
"Vocal or active opposition to fundamental British values, including democracy, the rule of law, individual liberty and mutual respect and tolerance for those with different faiths and beliefs. We also include in our definition of extremism calls for the death of members of our armed forces, whether in this country or overseas."
10.2 In instances where the line manager is informed of an individual’s or group’s potential for extremism and radicalisation, the line manager will refer the concern and information to:
Thames Valley Police’s Counter Terrorism Policing South East:
Email: WokinghamTownNHPT@thamesvalley.pnn.police.uk Corporate Social Responsibility Policy
Counter Terrorism Policing South East (CTP South East) is part of the National Counter Terrorism Policing network, which leads the police response to international terrorism and domestic extremism.
CTP South East covers the police force areas of Thames Valley, Hampshire, Sussex, Surrey and Kent. The unit is hosted by Thames Valley Police and the aim of the unit is to create a coordinated regional response to terrorism. It provides specialist support and expertise in counter terrorism to police forces in the South East region and supports the National Counter Terrorism Policing network when needed.
From our care perspective, we will:
Efficiently use energy and resources
Protect biodiversity within our role as the care provider
Minimise nuisance, ensure we provide safe and effective care
In partnership with our local authority partners; support the prevention of pollution and promote carbon efficiency; and
Comply with and improve waste management
12. Preserving the environment
Apart from legal obligations, Optalis will proactively protect the environment. Examples of relative activities include:
Using environmentally-friendly technologies
Ensure the safety and wellbeing of families, communities and workforce
Provide benefit to the community, through gaining their knowledge, forming partnerships, and working collaboratively
Be a considerate neighbour, recruiting when needed from the local population
Communicate effectively with all stakeholders, keeping people informed and coproducing changes, events and enhancing quality
Embed our policy of equality and diversity into our business practices; and
Develop environmental responsible communities and workforce
Corporate Social Responsibility Policy
We will ensure that we:
Implement responsible procurement practices within our business area;
Engage with a supply chain that shares our values across care provision;
Use local businesses and services wherever possible, including local recruitment;
Support, develop and promote sustainable products and processes; and
Adopt efficient business practices
Our sustainability and social value performance will be communicated to all staff, subcontractors and suppliers.
15.1 In supporting and engaging volunteers Optalis recognise that volunteers make a valued contribution to the work of Optalis. Staff, management and service users are expected to afford due respect and commitment to volunteers.
15.2 Benefits to the volunteer and to the community include:
experience for the volunteer in personal and skills’ development;
an opportunity for the volunteer to interact with customers and to contribute to their community;
delivery and receipt of appropriate training;
offering an insight into Optalis services;
an opportunity for the volunteer to take on responsibility;
previous training and learning to be put into practice; and
opportunities, where necessary, to further prepare a volunteer for paid employment or for further learning opportunities.
15.3 Benefits to the Optalis include:
the volunteer’s experience, life-skills and input;
matching service need with a ready-made response in which Optalis customers and volunteers benefit; and
supporting services which would otherwise be at risk as a result of the impact of budget efficiencies on paid employee recruitment.
16. Supporting the Community
16.1 We believe that in addition to those we serve day-to-day, Optalis should be giving something back to the local area and contributing to causes within the community. Since launching in 2011, Optalis has completed a number of fundraising initiatives for local and national charities. Corporate Social Responsibility Policy
16.2 Past fundraising causes have included:
CLASP (local learning disability advocacy group)
Younger People with Dementia (YPWD)
The Link Visiting Scheme (for isolated and older people in the borough)
Wokingham Stroke Club
Woodley and Earley Club
Life After Stroke Together (LAST)
The MS Trust
The Alzheimer's Society
Optalis continues to be happy to support charities through fundraising activities.
Optalis sponsors local events and partner initiatives, such as:
Annual Celebrate Age event in Earley
Focus friends community initiative
Reminiscence box for Wokingham Library Service; helping enrich their loan scheme.
18. Partnership Working
Optalis collaborates with a variety of organisations and forges strong links with community bases such as local authorities, NHS teams, leisure centres and libraries.
We are committed to encouraging life-long learning in order to deliver a sustainable future and enhance the communities in which we operate across our care and support environments.