We are a diverse company with the wellbeing of our customers at the heart of everything we do. Our aim is to continually improve by listening to what people think about our services, going above and beyond basic requirements, and striving for excellence in all that we do. As well as listening to our customers and their families, we talk to voluntary groups like Action4Autism Partnership, and the 50+ Partnership Board. We encourage feedback from those we serve and that same feedback informs our strategic thinking for the company and its services.
Our goal is to be as flexible as the needs of our customers and before providing services, to find out what it is that our customers want. Choice, flexibility and a truly person-centred approach is our aim for all of our customers.
This year, to date we have received four times as many compliments as complaints, so hopefully we’re getting things right, although there’s always more to learn from what customers tell us.