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Domiciliary care

The purpose of our Domiciliary Care Service is to provide effective, efficient and specialist personal care and support to vulnerable individuals within their own homes and within the community.

The service is compliant with the regulations of the Health and Social Care Act 2008, and the Care Quality Commission (Registration) Regulations 2009. These regulations describe the essential standards of quality and safety that people who use health and adult social care services have a right to expect.

The care we offer

We offer our services to people with the following needs:

Older people
Younger people
Physical disability
Dementia

We achieve this through the following teams:

Short Term Assessment and Re-ablement Team (START) which operates community-wide
Long Term Support – community-wide, providing services to those with a form of Dementia
Long Term Support - based at Cockayne Court, Finchampstead

In addition to the above, we offer a day care service at Pinehaven Day Centre (Finchampstead) and a
visiting Foot Care Service.

Our aims

To support vulnerable people in their own homes whilst acknowledging their personal lifestyle
To enable vulnerable people to do as much as possible for themselves through reablement and support
To work in partnership with families, carers and other professionals in the provision of care
To enable individuals to maintain maximum independence within their home
To operate within Optalis policies, guidelines and procedures, and to meet the requirements of our Care
Quality Commission registration

Our objectives

To provide services to meet an individual’s assessed need, in partnership with assessors and
other professionals

To review and monitor quality standards, and to address any issues of concern and complaint
To train and develop staff skills and knowledge
To manage resources efficiently to provide a wide range of effective care/re-ablement
To recognise and respond to diversity of backgrounds and needs for customers, carers and staff
To work within all current Health and Safety legislation
To support vulnerable people by the management and deployment of skilled staff teams who are flexible
in their approach to the different conditions under which customers live, sensitive to the disabilities,
needs, and cultural background of customers, and aware of the range and purpose of other services
provided.

See what the Care Quality Commission say about our service.

Contact information

For further information about Domiciliary Care, please contact the service manager, Sue Kelly, at:

Cockayne Court
Optalis
Arnett Avenue
Wokingham
Berkshire
RG40 4ED

Tel: (0118) 973 0545

Email: sue.kelly@optalis.org