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Nicholson House is rated Good in all categories!

Tuesday 29 August 2017

‘The carers are all very capable. Can't fault them’ and ‘People are enabled to live their life as they wish’ are just some of the findings from an inspection of Nicholson House, an Extra Care scheme in Abingdon.

The care and support service provided by Optalis at the scheme has received a ‘Good’ rating from the Care Quality Commission (CQC) the independent regulator of all health and social care in England with powers to register, monitor and inspect all health and care services.

The CQC visited Nicholson House on 1 August and talked to customers, relatives and staff at the scheme which consists of 61 flats and bungalows for older people with extra care needs. Optalis’ on-site team of carers provide flexible levels of support and personal care on a 24-hour basis. This includes managing catering and certain activities for the residents.

The ‘Good’ overall rating received by the Optalis care and support service was achieved in all the categories being safe; effective; caring; responsive, and well-led.

The report said that ‘staff demonstrated a compassionate approach and genuine warmth for the people they supported’ and ‘a commitment to not only keeping people safe, but to ensure people felt genuinely cared for.’

The report spoke about the open culture at the service which had not received any formal complaints but many compliments and positive feedback about staff.

Manuel Vieira, Registered Manager, said: ‘This exceptional report means our customers and their families can be confident that they are receiving the best care possible.  It is testament to the hard work and compassion exhibited by the Optalis care team. I am very proud of my care team at Nicholson House.’

You can download the report here.

If you are interested in working at Nicholson House as a care and support worker please contact Samantha Norton or Rebecca Stone for further information on 01235 523880 or email: recruitment@optalis.org

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